Seamless's new update is so bad, it made me accidentally charge food to my ex's dad's credit card.
The food-ordering platform recently upgraded its website and app. This "site refresh" was supposed to further simplify things.
But many users are complaining that their order histories and credit card information was disappearing or getting mixed up. The bad reviews were practically unanimous.
And I found out the hard way that they were right.
Recently, I ordered a pizza using the new Seamless. While the site changes were a bit disorienting, I managed to place my order without any major hiccups ... or so I thought.
After my order was confirmed, I realized my credit card had not been charged. I checked my account and discovered that my large cheese pie had been charged not to my regular credit card.
To my horror, the order had been charged to an ex's credit card number, saved from a take-out order from months earlier.
And to make matters even worse, the credit card actually belonged to my ex's father.
He immediately called my former paramour to ask about my rogue pizza order. He thought my ex was trying to get him to buy dinner.
Luckily, he was a good sport about the mistake and I actually got a free pizza out of the deal.
I've since deleted the card from my account, but I'm still keeping a close eye on my Seamless orders for any future glitches.
I'm not the only who's had trouble with the new site.
Searching for a specific restaurant is difficult since the update, Gawker noted, and many Twitter users are also grumbling about the inconvenient changes.
@Seamless I kind of hate the new site. It's difficult to use, things are moved to unfamiliar (and unintuitive) spots and organizations.— Sean Cooper (@sean_c_cooper) July 7, 2015
Not to be one of those “I hate change” guys but really not feeling @Seamless’ new website.— Rosé the Riveter (@chocobohomo) June 11, 2015
Until these issues are sorted out, some users are reverting to more traditional take-out ordering methods.
Assuming you can remember how to dial a phone number in the post-Seamless world.
@Seamless Really hate the new website. Links to my restaurants not working. Can't find them in directory. Back to phone.— Jacky Grossman (@JackyGrossman) May 29, 2015
We reached out to Seamless to get their take on the situation, but they did not immediately respond.